Updated: May 16, 2021

Syllabus Overview

The focus is the functional area of human resources and includes the importance and methods of motivating a workforce. How businesses are organised and managed and the methods of recruitment, selection and training of employees are also considered. Finally, the section covers the importance and methods of effective internal and external communication

Motivating employees

What is motivation and why is it important

How to motivate employees

How to increase job satisfaction

Organization and management

What are organizational structures

What is the role of management

What are the different leadership styles

What are trade unions and their roles

Recruitment, selection and training of employees

How to recruit employees

Why is training and why are they important

When does redundancy happen

What are legal controls on employment

Internal and external communication

What is communication