Frequently Asked Questions
How do I send my answers to my teacher?
Are there any fees when I submit my answers to grade?
No, there will be no charges for online grading by IGBizStudies evaluators. However, you would need to schedule an online tutorial should you want clarification on your grade. There will be charges for online tutorials, unless you have subscribed to a plan.
Will there be fees charged when I create an account?
No, there are no charges to create or maintain an account here.
How can I delete my account?
Your account will only be active within 6 months of your last login. Alternatively, you may email firstname.lastname@example.org or report an issue to have your account deleted.
How long will submission answers be available to access?
Your answers will be available to access as long as your account is active. To keep your account active, you will need to log in within 6 months of your last login. After which, any record of your answers will be deleted.
Will I get a refund if my tutor do not come online?
Yes, you will be given full refund if the tutor does not come online after 10 minutes without any notification. Please ensure that your phone messaging (i.e Whatsapp) is on standby.
How will I get my refund?
All refunds will be directed to the same account you paid from. I.e if you paid using a PayPal account, refunds will be directed to that paypal account.
What if my tutor reschedule but am not able to agree on a new time?
In such instances, you may choose another tutor instead, or you may be refunded fully if you are not on a paid plan.
How can I cancel my appointment?
You may cancel your appointment following instructions in your booking email. Cancellation must be done at least 2 days prior from appointment to get a full refund, after which only 90% will be refunded. Cancellation within 1 hour of appointment will not be refunded.
Will I get a refund if my tutor cancels my appointment?
Yes, you will get a full refund. Alternatively, you may choose another tutor as replacement.
Will I get a refund if I reschedule the appointment?
Will I get a refund if I cancel my appointment?
How can I reschedule my appointment?
You may reschedule your appointment following instructions in your booking email.
Can I get a refund for my paid plans?
Unfortunately, all paid plans will not be refunded.
Can I upgrade my current plan?
Yes, you are able to upgrade your plan anytime. The new plan will take effect immediately following the new subscription period.
How can I claim my A/A* grade reward?