What is quality control, quality assurance and total quality management

Updated: Feb 22

They are practices that ensures the quality of product.


Quality Control


Quality control removes defective output at the end of the production process, right before it is shipped out to retailers or customers


Quality Assurance


Quality assurance test for defect at every stage of production process to ensure that quality standards are consistently met to minimize waste from defects in end product.


Total Quality Management


Total quality management focuses on ensuring zero defects at every stage of production process through continuous improvement at all aspect of production and service.


RELATED CONCEPT

  1. Cost


PAST YEAR QUESTIONS


  1. Explain, with reference to a firm, the difference between quality assurance and quality control. (4 marks) Oct/Nov 2018/11

  2. What is meant by ‘quality control’